Growth is essential to any business. Why? If your firm is not growing then it is losing ground to its competitors. In some instances, the firm will be able to attract better staff as a result of being a more efficient and significant player in its chosen market. Other benefits provided by growth are the […]
5 Best Practices’ For Using Email
Email is part of day to day business life in most businesses. Here are a few tips to help you regain control of your inbox. Speak to people When you receive an email that looks like it’s going to be complicated to reply to, visit/telephone the person who sent it, and ask what they want […]
Mapping the Customer Journey
Customers of a business go on a journey that turns an initial enquiries into a sale. The best businesses really understand the journey they take their customers on. Some businesses call it Customer Experience Mapping, others call it Customer Journey Mapping and some even refer to Customer Touchpoints. The thing to understand is that the […]
Agency workers and PAYE
Changes in the Finance Act 2014 have tightened up the rules for “self-employed” workers supplying their services through UK agencies, employment businesses and other intermediaries. From 6 April 2014 the agency must decide whether the way in which the worker does their work is subject to (or to a right of) supervision, direction or control […]
Remember your customers, or they forget about you!
Just because you’re good at what you do, it doesn’t mean you’ll get referrals for new business. Many business owners know that the best source of referrals is from satisfied customers. They go about doing great work and making their customers happy, then wait for the referrals to come in. To a degree this works, […]
Not all Customers are Equal
Most business people are familiar with the idea that 80% of your revenue comes from 20% of your client base. As in any business, your best customers are the ones who buy the most from you. Yes, all customers are important, but not all customers are equal. In order to truly focus your business on […]
Employee Engagement and Staff Turnover
We all know that the best employees are engaged and highly motivated. However, most businesses don’t consider the relationship between employee engagement and employee turnover. Do those with the highest levels of engagement have the lowest turnover, and vice versa? Research shows that companies with highly engaged employees experience significantly higher employee retention rates. Additionally, […]
Apple IOS8 & Yosemite
Apple has recently revealed new operating systems for both its mobile and desktop / laptop devices. iPhone, iPad, etc. will get the new iOS8 software and desktops and laptops will get the OS X Yosemite software. Apple didn’t announce any new hardware at the firm’s recent Worldwide Developer Conference. The big news is that the […]
Effective business development meetings
No matter what type of business you run, you need to network in order to build your business. Effective networking involves a lot more than simply handing out business cards. Here are a few tips to help your business development meetings produce the business relationships that you want: Sort your contacts Try to get a […]